Warranty Policy
We stand behind every tree we sell — here's what our warranty covers.
What is your Return/Exchange Policy?
We accept returns and exchanges within 30 days of delivery on unused, unopened items in their original packaging. See our full Returns & Exchanges page for step-by-step details.
Is there a return fee?
A restocking or return shipping fee may apply depending on the reason for return. Returns due to a defect or shipping error are not charged a fee.
How long do refunds take after I return an item?
Once your return is received and inspected at our warehouse, refunds are processed to your original payment method within 5-7 business days.
What is your Warranty Policy?
Most of our artificial Christmas trees include a 2-Year Limited Warranty covering manufacturing defects in materials and workmanship under normal residential use, including defective pre-strung lights and structural issues with the stand or hinge mechanisms. This warranty does not cover normal wear and tear, damage from improper storage, or damage caused by unauthorized repairs or modifications.
What do I do if I am experiencing an issue with my item?
Reach out to our support team with your order number, a brief description of the issue, and photos if possible. We'll review your claim and get back to you promptly with next steps.
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Specify your inquiry in an email and receive a response from us within 24 hours.
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