Returns & Exchanges
Changed your mind? Here's how returns and exchanges work.
What is your Return/Exchange Policy?
We accept returns within 30 days of the delivery date, provided the item is unused, unopened, and in its original packaging. To start a return, contact our support team with your order number and we'll walk you through the next steps.
Is there a return fee?
Returns due to a change of mind may be subject to a return shipping fee, deducted from your refund. Returns due to a defect or our error are not charged any fee.
How long do refunds take after I return an item?
Once we receive and inspect your returned item, refunds are issued to your original payment method within 5-7 business days.
What is your Warranty Policy?
Most trees include a 2-Year Limited Warranty covering manufacturing defects. See our full Warranty Policy page for complete coverage details.
What do I do if I am experiencing an issue with my item?
Contact our support team with your order number and a description of the issue, and we'll help resolve it as quickly as possible — whether that means a replacement part, a repair, or a return.
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Specify your inquiry in an email and receive a response from us within 24 hours.
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