Frequently Asked Questions

Most in-stock orders ship within 2-3 business days, with delivery typically arriving within 5-10 business days depending on your location.

Yes — we offer free shipping on qualifying orders within the continental US. Larger or oversized trees may have additional delivery considerations noted on the product page.

Yes — once your order ships, you'll receive a tracking number by email so you can follow its progress until it arrives.

Our flocking is a professionally applied, snow-like coating designed to mimic freshly fallen snow, applied by hand to each branch for a natural, textured finish.

Gently dust branches with a soft cloth or low-suction vacuum attachment between seasons, and store your tree upright in its original storage bag in a cool, dry space to help it keep its shape.

Yes, all of our artificial trees are made with fire-retardant materials, meeting standard safety requirements for indoor holiday decor.

Most trees come in 2-3 pre-wired sections that connect via a simple hinge-and-plug system — no manual light-stringing required. Most customers have their tree fully set up in 15-20 minutes.

A Power Pole is a built-in electrical connector running through the tree's center that automatically links each section's lights together as you assemble it, so you only need to plug in one cord at the base.

First, confirm all sections are fully connected at the hinge points, then check that the foot pedal or power cord is securely plugged into a working outlet. If specific sections stay dark, check that section's connector is properly seated.

We accept returns within 30 days of delivery on unused, unopened trees. Please see our full Returns & Exchanges page for complete details and steps.

Yes — most trees include a limited warranty covering manufacturing defects. See our Warranty Policy page for the specific coverage period and terms for your tree.

Open Box items have been previously opened — returned, used as a display, or had damaged original packaging — but are otherwise in good condition. These are sold at a discount and are not eligible for return or exchange.